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Phone: 800-377-5222 Ext. 7711 Email: helpdesk@luzerne.edu Location: LCCC Main Campus, Nanticoke - Building 14 Room 106 Hours: Monday thru Friday, 7am - 7pm, Saturday 8am - Noon About the Help Desk LCCC's Technology Help Desk provides a single point of contact for students, faculty, and staff to get timely help with their technology needs. We offer friendly and efficient support via telephone, email, and the web for problems and questions about LCCC’s student and faculty email, wireless internet access, and technology equipment including video conferencing. We also arrange onsite technical support and other services provided by Information Technology, including support for classrooms, labs, and office computer equipment and software, as well as for the college network and website. Jerry Wilk Director of Service Desk Sandra Cumberland Technology Support Technician Computer Labs Computer Lab Hours: Bld 14, Rm 113: M-F 7am-7pm Bld 10, Rm 115: M-F 8am-5pm FAQs Technology Resources What resources are available to me? Student ID Look Up Student ID Student Account Usernames & Passwords Managing LCCC Passwords Student Email and Network Account (to log into a lab PC) How do I create an e-mail account? How do I log into my e-mail account? How do I log into my network account? Self Service How do I sign on? Forgot username? Forgot password? How do I register for class? View Self-Service tutorial Blackboard Learn I’m new to Blackboard Learn On Demand Learning Center Tutorials Microsoft Developers Network Academic Alliance (MSDNAA) What is MSDNAA and do I qualify? Wireless Network How do I connect to the wireless network? Meeting Space How do I log into the Meeting Space? How do I open a file within Meeting Space? Hand held device setup How do I setup my hand held device to receive my student e-mail? MyMathLab Access Code Purchase of MyMathLab Student Access Code from LCCC Online Bookstore (Financial Aid) Purchase of MyMathLab Student Access Code from LCCC Online Bookstore (Out-of-Pocket) Video Tutorials How to Create an LCCC Student Email and Student Self Service Account Basic Email Etiquette How to Send an Email with an Attachment How to Manage and Delete Emails   How to log in and view your classes Blackboard Learn How to Change Your Password on Blackboard Learn How to Submit an Assignment on Blackboard Learn   How to Check Your Grades on Blackboard Learn How to Log In and View Your Schedule on Student Self Service How to View Your Grades on the Student Self Service ❮ ❯